The Human Touch

Personal skills for professional success

By (author) Philippa Thomas, Debra Paul, James Cadle

Publication date:

13 December 2012

Length of book:

256 pages

Publisher

BCS, The Chartered Institute for IT

Dimensions:

244x170mm
7x10"

ISBN-13: 9781906124915

All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.

List of figures and tables
Authors
Foreword
Acknowledgements
Abbreviations
1 THE IMPORTANCE OF PERSONAL SKILLS
2 BUILDING RAPPORT AND SUSTAINING RELATIONSHIPS
3 TEAM WORKING
4 NEGOTIATION AND CONFLICT
5 LEADERSHIP
6 INFLUENCING
7 WRITTEN COMMUNICATION
8 PRESENTATION SKILLS
9 COMMERCIAL AWARENESS
10 COACHING
11 MANAGING EXPECTATIONS
12 FACILITATION
13 CREATIVE PROBLEM SOLVING
Index

In today’s world, technical excellence is no longer enough to succeed. Whether you work in IT or any other part of your organisation, knowing what makes people tick is essential. This book does an excellent job of describing how people work together and what motivates them in practical ways that can be put to work immediately.