Super User Networks for Software Projects

Best practices for training and change management

By (author) Jayne Mather

Publication date:

12 July 2023

Length of book:

216 pages

Publisher

BCS, The Chartered Institute for IT

ISBN-13: 9781780176109

To successfully compete in the modern world, organisations are accelerating their digital transformations. It is essential for them to utilise best practice methods when implementing new systems and adopting new technologies. The Super User Model is a proven methodology for delivering digital transformation projects, including large scale transitions.

This book is designed to help project, learning and change professionals who are responsible for this delivery by introducing the Super User Model and how to use it. It provides the tools, techniques, and theory needed to plan out where and how Super Users can add value at each phase of a project - across software design, change management, testing, and training - and to manage Super User Networks beyond the transition into business as usual for sustained benefits.

If your organisation is investing in new technology, you cannot afford not to use Super Users in taking the latest step in your digital transformation journey.

Contents Foreword How to use this book Part One. Introduction to super user networks 1. Why do we need super users? 2. What is the roadmap for the super user model? 3. What will a super user do? Part Two. Implementing a super user network 4. How do we recruit and select our super users? 5. What does a super user role profile look like? 6. How can we create a super user community? 7. How do we develop a change management plan? 8. How do we develop a communication plan? 9. How do we develop a training plan? 10. How do we develop a super user education programme? 11. How do we deliver a train the trainer course for super users? 12. How do we design e-learning for software training? 13. How do we deliver software training? 14. How do we evaluate the training strategy and user adoption? 15. How are super users deployed throughout the software life cycle? Part Three. The theory supporting super user networks 16. How can change management theory support the super user model? 17. How can neuroscience theory support the super user model? 18. How can adult learning theory support the super user model? 19. How can knowledge management theory support the super user model? 20. How can project failure research support the super user model? 21. How can leadership theory support the super user model? Part Four. Sustaining the super user network 22. How will other project roles work with your super users? 23. What systems can I use super users with? 24. How can super users improve system adoption? 25. How can we sustain our super user community? 26. Conclusion

Unleash the immense potential of strategically utilising Super Users to drive lasting advantages for your implementation projects and ensure your organisation's longevity. This book serves as a practical guide, tailored for pragmatic individuals, providing invaluable insights for practitioners in systems implementations, change management, and organisational projects. Its research-based foundation is seamlessly blended with real-world applications, making it an indispensable companion for anyone seeking hands-on expertise in driving successful transformations.