Super User Networks for Software Projects

Best practices for training and change management

By (author) Jayne Mather

Publication date:

12 July 2023

Length of book:

216 pages

Publisher

BCS, The Chartered Institute for IT

ISBN-13: 9781780176109

BOOK DESCRIPTION
TABLE OF CONTENTS

Digital transformation is essential for any organisation looking to stay competitive and succeed in the modern world. This book is designed to help project, learning, and change professionals to utilise best practice methods to accelerate digital transformation, implement new systems and adopt new technology into an organisation.

The Super User model is a proven, valuable methodology for large transformational projects. Super User Networks for Software Projects provides you with the tools, techniques, and theory needed to give you a comprehensive plan for how Super Users can add value at each phase of your project from software design; change management; testing; training and through to the transition into business as usual.

If your organisation is investing in new technology, you cannot afford not to use Super Users to drive change, promote excellence, enhance capability, and successfully adopt the latest step in your digital transformation journey.

Contents

Foreword

How to use this book

Part One. Introduction to super user networks

1. Why do we need super users?

Is a super user the right role for your software project?

2. What is the roadmap for the super user model?

3. What will a super user do?

Part Two. Implementing a super user network

4. How do we recruit and select our super users?

5. What does a super user role profile look like?

6. How can we create a super user community?

7. How do we develop a change management plan?

8. How do we develop a communication plan?

9. How do we develop a training plan?

10. How do we develop a super user education programme?

11. How do we deliver a train the trainer course for super users?

12. How do we design e-learning for software training?

13. How do we deliver software training?

14. How do we evaluate the training strategy and user adoption?

15. How are super users deployed throughout the software life cycle?

Part Three. The theory supporting super user networks

16. How can change management theory support the super user model?

17. How can neuroscience theory support the super user model?

18. How can adult learning theory support the super user model?

19. How can knowledge management theory support the super user

model?

20. How can project failure research support the super user model?

21. How can leadership theory support the super user model?

Part Four. Sustaining the super user network

22. How will other project roles work with your super users?

23. What systems can i use super users with?

24. How can super users improve system adoption?

25. How can we sustain our super user community?

26. Conclusion