The Intercultural Dynamics of Multicultural Working

Edited by Dr. Manuela Guilherme, Evelyne Glaser, Dr. María del Carmen Méndez-García

Publication date:

08 July 2010

Publisher

Multilingual Matters

Dimensions:

210x148mm
6x8"

ISBN-13: 9781847692863

This book is a theoretical and practical discussion of intercultural communication and interaction and is aimed at academic courses as well as professional development programmes. It focuses, from a critical perspective, on the intercultural dynamics established between the members of multicultural groups/teams in various types of work environments. Selected academics and other experts on intercultural communication and interaction, representing different approaches and professional experience, joined, collaborated and contributed to the fulfilment of a three-year project where they developed a model in eight axes: - Intercultural Responsibility, Emotional Management, Intercultural Interaction, Communicative Interaction, Ethnography, Biography, Diversity Management and Working in Multicultural Teams. Each chapter provides an interdisciplinary account of its topic as well as an activity which aims to illustrate the ideas proposed.

Michael S. Byram: Foreword

Manuela Guilherme: Introduction

Part 1 – Ideas and Models in Perspective

Ch. 1 - Intercultural Conflict Interaction Competence: From Theory to Practice - Stella Ting-Toomey

Ch. 2 - National Occupational Standards in Intercultural Working: Models of Theory and Assessment - Anne Davidson-Lund and John O’Regan

Ch. 3 - Training and Intercultural Education: The Danger in 'Good Citizenship' - Alison Phipps

Part 2 – Intercultural Communication, Interaction, Management and Responsibility in Theory and Practice

Ch. 4 - Intercultural Responsibility: Power and Ethics in Intercultural Dialogue and Interaction - Manuela Guilherme, Clara Keating and Daniel Hoppe

Ch. 5 - Emotional Management: Expressing, Interpreting and Making Meaning of Feelings in Multicultural Teams - Alexandra Kaar

Ch. 6 - Intercultural Interaction: A Sense-making Approach - Terence Mughan and Greg O’Shea

Ch. 7 - Communicative Interaction: Intercultural Verbal and Non-verbal Interaction - María Luisa Pérez Cañado and María del Carmen Méndez García

Ch. 8 - Ethnography: The Use of Observation and Action Research for Intercultural Learning - Katalin Illes

Ch. 9 - Biography: The Role of Experience in Intercultural Learning - María del Carmen Méndez García and María Luisa Pérez Cañado

Ch. 10 - Diversity Management: Negotiating Representations in Multicultural Contexts - Clara Keating, Manuela Guilherme and Daniel Hoppe

Ch. 11 - Working in Multicultural Teams - Evelyne Glaser

Part 3 – Voices from the 'Real' World

Ch. 12 - Intercultural Relations at the Workplace - Guenther Zoels and Thomas Silbermayr

Ch. 13 - Sharing Reflections on Intercultural Learning - Isabel Ferreira Martins

Ch. 14 - Intercultural Education in International Management - Anneli Kansanen and Leena Vohlonen

Conclusion: Intercultural Competence for Professional Mobility - Manuela Guilherme, Evelyne Glaser, María del Carmen Méndez-García

This volume illustrates a new manner to examine intercultural communication competence in a global society. The editors have compiled a series of chapters from a variety of international and world class authors to examine real and symbolic mobility of people, identities, and cultures. The chapters examine, from professional and theoretical perspectives, how individuals in multicultural teams and workplaces establish and maintain effective relationships to fulfill the potential of diversity. It is a must read for scholars and practitioners of intercultural/multicultural work teams.