Preface vii
1 The Human Factors of Information on the Internet
Wendy A. Kellogg and John T. Richards
2 Computer-Augmented Environments:New Places to Learn, Work, and Play
Benjamin B. Bederson and Allison Druin
3 Agents: What (or Who) are They?
Katherine Isbister and Terre Layton
4 Toward Accessible Human-Computer Interaction
Eric Bergman and Earl Johnson
5 Pen-Based Interaction for a Shared Telephone Workspace
Andrew Hunter
6 User Knowledge and User-Centered Design in Microsoft Applications
Ken Dye and Chris Graham
7 Extending Usability Testing Into the Real World: A Commentary
Thea Turner, Alison Lee, and Michael E. Atwood
8 Usability Engineering in the Year 2000 211
John C. Thomas
9 Independent Iterative Design: A Method That Didn't Work
Jakob Nielsen and Marco G. P. Bergman
Author Index
Subject Index
