Next Generation Corporate Libraries and Information Services

By (author) Constance Ard

Publication date:

23 September 2009

Length of book:

98 pages

Publisher

Ark Group

Dimensions:

234x156mm
6x9"

ISBN-13: 9781906355609

BOOK DESCRIPTION
TABLE OF CONTENTS

Next Generation Corporate Libraries and Information Services recognises the increasing challenges facing the library function in organizations of all sizes and industry sectors. In light of the changing business environment, growing demands on the information services function and, for many, massively reduced budgets, this critical new report will provide you with real-world practical advice that will enable you to overcome these challenges and improve service delivery. Next Generation Corporate Libraries and Information Services will provide you with the information you require to benchmark your strategies, ensure you continue to deliver the services that are required, and demonstrate your vital and integral role in how your organisation operates. Featuring case studies, insight and contributions from information resources and library professionals across a number of business sectors, this new report will cover topics including: Emerging roles: how the librarian's role is evolving in response to the changing business environment; Co-ordinating with other support functions throughout your organisation; Supporting, contributing to and optimising knowledge-management practices to enhance service delivery; How can librarians play a key role in competitive intelligence initiatives? Managing budgets in the current climate, and effectively emonstrating ROI to senior management; Developing a strategic business plan - building the business case for increased resources, staff and additional technology; and Taking advantage of the latest technological advances and trends - including social networking, blogging, RSS and corporate wikis. The report is written by Constance Ard, whose extensive 13 years of experience in working in corporate libraries and information services, coupled with expert opinion and key case studies from leading firms including Beachcroft, Merrill Lynch, YMCA and more provides a truly comprehensive look into the future of library and information services and allows you to learn from your peers who are tackling and overcoming the same challenges you face on a day-to-day basis.

Chapter 1: The role of librarians and information professionals Marketing Public relations Training Knowledge/content management Business analysis Professional services team members New and additional areas of responsibility An old role with a new twist Library services into the future Summary Chapter 2: Administrative and managerial skills People Politics Resource management Negotiating effectively with the suppliers of commercial legal information Distributive versus integrative negotiation Prepare in advance Be confident Identify a good BATNA Close properly Read the small print Additional management activities Other administrative duties Chapter 3: Embedded services - Co-location with internal clients Case study: Living with clients and the effect on information services Co-location Funding Reporting Why embed? Library innovation or organisation procedure Activities Who is the best marriage partner? Evaluation What lies ahead? Chapter 4: Competitive intelligence Practicalities and best practices Getting started Evaluation and return on investment CI as an emerging information service Case in point Future opportunities Chapter 5: Understanding and implementing online tools What are online services? Web 2.0 and 3.0 Case study: How online tools have changed information delivery in a law firm Library tools now and in the future Cloud services Open source solutions Virtual reference and more Traditional research tools Chapter 6: Using social media in corporate libraries Defining 'social media' How corporate libraries could use social media Concerns around adoption Achieving potential Case study 1: YMCA - The evolving role and skills of information professionals The role of information professionals at YMCA Collaboration and technology skills to improve delivery Subject expertise Information delivery mechanisms continue to change Other innovative information solutions The future in skills and opportunities Case study 2: Field Fisher Waterhouse LLP - Raising the profile of library and information services Take account of the firm's business strategy Consider your location Consider a name change Support cross-firm initiatives Pioneer new technologies Packaging your services Measure your work levels Demonstrate recognition The benefits of promoting your service Case studies 3 & 4: Lessons to be learned from public libraries Yarra Plenty Regional Library: Deploying Web 2.0 technologies Challenges and opportunities Successful innovative programmes at YPRL Outcomes Staff changes and implications Skills and roles for the future Casey-Cardinia Library Corporation: Blending marketing and electronic resources Observations and conclusions Index