Horizon Scanning

Modernizing Legal Service Delivery

By (author) Patrick J McKenna, David Kerr, Jon Whittle, Jason P Williams, Wayne Hassay, Nathan Cemenska, Merry Neitlich, Jerry Rosenthal, Lucy Endel Bassli, David Galbenski, Mary E Juetten, Paul Williams Edited by Alex Davies

Publication date:

01 May 2020

Length of book:

136 pages

Publisher

Ark Group

If we could know in 2020 what we will know in 2025 (only five foreseeable years into the future), how would we change our attitudes, actions, and the way in which we practice law, the services we offer, the clients we target, and the ways in which we choose to deliver our services? Indeed - if we could have known a year ago the events of the first three months in 2020, what might we have done to prepare? The American writer and humorist, Mark Twain, advised: "When everybody is out digging for gold, the business to be in is selling shovels!" So, what foreseeable trend may represent the figurative "shovel" that every client will need tomorrow?

Chapter 1: Seeing the future first - analyzing strategic trends, By Patrick J. McKenna, author, lecturer, strategist, and advisor to the leaders of premier law firms Chapter 2: The customer is always right - how client expectations will shape the delivery of legal services, By David Kerr, director, Moore Legal Technology Chapter 3: What customer-focused really means for law firms, By Jon Whittle, Jon Whittle Consulting Ltd Chapter 4: Considering the end-client, By Jason P. Williams, global head of client service management, HSBC Chapter 5: Lawyers must win the technology race, By Wayne Hassay, managing partner, Maguire Schneider Hassay, LLP Chapter 6: The future of spend management - using AI to improve the ROI of vendor relationships, By Nathan Cemenska, Wolters Kluwer Chapter 7: The silver bullet fallacy of technology, By Merry Neitlich, managing partner of EM Consulting, and Jerry Rosenthal, business process improvement leader, author, and speaker Chapter 8: Relationship management redefined with data, By Lucy Bassli, founder and principal, InnoLegal Services Chapter 9: The value conversation - people and processes before technology, By David Galbenski, Lumen Legal Chapter 10: Future growth is in focusing on industry expertise, By Patrick J. McKenna, author, lecturer, strategist, and advisor to the leaders of premier law firms Chapter 11: 360 degrees of law, By Mary Juetten, founder and CEO, Traklight Chapter 12: The impact of COVID -19 on future legal operations and the legal marketplace, By Richard Brzakala Chapter 13: Litigation management in an uncertain world, By Paul Williams, partner and general liability practice co-chair, Shook, Hardy & Bacon LLP